These terms and conditions govern your agreement with Vital Proteins Canada, a division of Nestlé Canada Inc. (“Vital Proteins”) for an automatically recurring subscription ordering program (“Subscription Program”) purchased through vitalproteins.ca (“Website”). Please note that your use of the Website is also governed by the General Conditions of Sale and the Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements on the Website, all of which (as updated from time to time) are incorporated into these Terms. By selecting the Subscribe & Save options and placing an order through our Subscription Program, you acknowledge and accept these terms, conditions, limitations and requirements. In the event that there is any conflict or inconsistency between this document and the General Conditions of Sale, the terms and conditions of this document shall prevail in respect of the Subscription Program.

These terms and conditions may be modified from time to time by posting a new dated version on this website. You are invited to read these terms and conditions on a regular basis to be informed of these modifications. To the extent required by law, you will be provided with prior notice of such changes. If you disagree with any changes, you may cancel your subscription prior to the next scheduled ship date as described in the “Cancellation Policy” section below. Your continued use of the Subscription Program following the posting of changes to these terms and conditions will constitute your acceptance to such changes.

In order to sign up for the Subscription Program, you must register as a Vital Proteins customer by creating a Vital Proteins customer account.

Your subscription begins as soon as your initial payment is processed. You may pay for your monthly subscription using Visa, Mastercard, Shop Pay, Apple Pay and Google Pay. Your subscription will automatically renew and you will continue to be charged on a recurring basis per the delivery frequency you select (i.e., 1, 2, 3, or 4 months) and without notice until you cancel. You authorize Vital Proteins or its third-party payment processing prover(s) to store your payment method(s) and to automatically charge your payment method(s) based on the delivery frequency until you cancel. We will automatically charge you the total, then-current price of the item(s) in your subscription order on the date that order is processed less the Subscription Program discount (i.e., 10% off the first order and 15% off subsequent orders of the same product), plus applicable taxes and shipping fees, each delivery frequency period upon renewal until you cancel. If a new product is added to an existing subscription, that new product will only be eligible for the recurring 15% off discount. You acknowledge and agree that Vital Proteins will not obtain any additional authorization from you for such automatic, recurring payments.

If your payment method fails, the Vital Proteins automated system will reattempt to charge your payment method after two business days. The automated system will reattempt to charge your payment method every two business days for a total of three (3) reattempts before your subscription will be automatically cancelled and you will need to call us at 1-833-931-1636 (Monday-Friday, 10AM-4PM EST) to reactivate your subscription. Once your subscription is reactivated you will then be able to update your payment information. You can update or edit your payment information anytime via the “Manage Subscription” page in your online account.

We may change the price of a product in your subscription order at any time, and we will notify you of any price change with the option to cancel. If you do not agree with a price change, you have the right to reject the change by canceling your subscription prior to the next scheduled ship date as described in the “Cancellation Policy” section below. Please make sure that you read any notifications of price changes carefully.

Offer is valid only for individual purchasers. Products are not intended for resale. Offer not valid with any other offer, e-Gift Cards or wholesale orders, and may not be used in combination with third party loyalty, reward, or cash-back programs. New products & special releases may be excluded as well as the following but not excluded to: new releases, limited edition/exclusive items, gifts/kits/sets, eGift Cards, items noted as not eligible, or items that are not in stock at the time of purchase. Cannot be applied to previously placed or pending orders. Subscriptions are only valid for Canadian mailing addresses.

Cancellation Policy

Your subscription will automatically renew until you cancel. You can cancel your subscription anytime by logging into your account, navigating to the “Manage Subscription” page, selecting “Manage” and “Cancel Subscription”. You must cancel with at least three (3) business days’ notice prior to the next scheduled ship date to receive a full refund. Should you cancel after that time frame, your payment is non-refundable, and the final order will be processed and shipped.

In the event you cancel your subscription, please note that we may still send you promotional communications about Vital Proteins, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.

We may, in our sole discretion, cancel all or part of your subscription order at any time for any reason, in our discretion. If we do so, you will only be charged for orders that have been shipped to you. We may also limit the number of products in your subscription order. In the event we determine, in our sole discretion, that you have engaged in abuse of our subscription program, your account may be suspended.