Frequently Asked Questions

Collagen is the most abundant protein in the body and is a key constituent of all connective tissues. Collagen provides the infrastructure of the musculoskeletal system, essential for mobility.

It is recommended to store in a cool, dark area away from moisture

We always recommend talking with your doctor first, as nutritional needs can vary when breastfeeding or expecting.

We certainly recommend that you talk with your pediatrician before introducing your children to collagen, as each child’s nutritional needs will differ.

We recommend taking collagen continuously to see the best results.

Our collagen powders are great for mixing into anything hot or cold. Check out VitalProteins.ca or our Instagram @VitalProteinsCanada for some recipe ideas!

No, it is not, as it’s sourced from beef/fish/chicken. As of right now, we have yet to find a known source of vegan collagen.

Try our Collagen Peptides. They are our most popular and are odorless and tasteless, so they are very easy to incorporate into your diet.

The main difference is the source. Our Collagen Peptides are sourced from grass-fed, pasture-raised bovine hides from Brazil. Our Marine Collagen is sourced from wild-caught, non-GMO white fish.

Often, the scoop is buried in the collagen mixture during transit. Most customers find the scoop by using a fork to comb through the collagen powder. If you still cannot find it, please contact customer service for the equivalent scoop size.

Vital Proteins believes in providing clean, natural nutrition without the use of fillers, binders, or artificial sweeteners.

We test every lot of each product for heavy metals and microbiological components. We utilize independent, certified third party labs to conduct these tests.

Our Marine Collagen and Collagen Peptidesare Kosher certified

Our Marine Collagen and product blends that contain Marine Collagen are sustainably harvested in accordance with the Monterey Bay Aquarium Seafood Watch Program. Our bovine Collagen Peptides and related blended products are sourced in alignment with the 5-step animal welfare rating standard set by the Global Animal Partnership.

The shelf-life of our products ranges from 2 to 5-years. Best before or expiry dates, as applicable, are printed clearly on the bottom of each product canister.

Vital Proteins is USDA Organic Certified by CCOF; is Non-GMO Project Verified; and a NSF certified cGMP (current Good Manufacturing Practices) facility.

Collagen Peptides help support connective tissue health in athletes, as well as promote healthy bones and joints.

Yes, our Collagen Peptides are hydrolyzed, they can be easily added to any hot or cold food or beverage.

Add collagen to your everyday routine for a more vibrant you!

We normally suggest users consume 10 grams of collagen per day for best results.

You can purchase Vital Proteins' products directly on VitalProteins.ca

We currently do not offer samples.

In addition to the transit time for shipping, please allow 1-2 business days to process your order. We process orders on Mondays, Wednesdays and Fridays (excluding holidays). Once the order has been shipped, you will receive an email with tracking number.

All orders are eligible for free shipping within Canada. We do not ship International at this time. Please note that free shipping is through Canada Post Expedited service and can take 3-7 days on average to deliver. + processing time. Please see shipping transit estimates next to your shipping service at checkout. We typically process and ship orders on Mondays, Wednesdays and Fridays. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM EST, excluding holidays).

We’re sorry to hear that! Contact us here at your earliest convenience and one of our consumer service representatives will assist you.

We accept Visa and MasterCard

There are no hidden fees. All orders within Canada qualify for free shipping. Applicable taxes are added.

We use Canada Post Expedited for all orders. Please use the Tracking Number provided in your Shipment Confirmation to get updates on the shipment of your order through Canada Post

Sorry we only accept online orders.

All orders are final sale due to the nature of our products. Please review your order prior to checkout. We cannot accept returns.

All orders are final sale due to the nature of our products. Please review your order prior to checkout. We cannot accept returns.

When you receive your credit card statement, your payment will be made out to “Vital Proteins”.