Frequently Asked Questions

We are happy to communicate that we are coming back in stock with your favourite products over the next few months. Please continue to check back on our website if a product is showing out of stock, or sign up for the Back in Stock Notification on the product page.

You can purchase Vital Proteins™ products directly on or visit our Where to Buy page to find a list of our retail partners.

We currently do not offer samples.

In addition to the transit time for shipping, please allow 1-2 business days to process your order. We process orders on Mondays, Wednesdays and Fridays (excluding holidays). Once the order has been shipped, you will receive an email with tracking number.

All orders are eligible for free shipping within Canada. We do not ship International at this time. Please note that free shipping is through Canada Post Expedited service and can take 3-7 days on average to deliver. + processing time. Please see shipping transit estimates next to your shipping service at checkout. We typically process and ship orders on Mondays, Wednesdays and Fridays. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM EST, excluding holidays).

We’re sorry to hear that! Contact us here at your earliest convenience and one of our consumer service representatives will assist you.

We accept Visa and MasterCard

There are no hidden fees. All orders within Canada qualify for free shipping. Applicable taxes are added.

We use Canada Post Expedited for all orders. Please use the Tracking Number provided in your Shipment Confirmation to get updates on the shipment of your order through Canada Post

All orders are final sale due to the nature of our products. Please review your order prior to checkout. We cannot accept returns.

All orders are final sale due to the nature of our products. Please review your order prior to checkout. We cannot accept returns.

When you receive your credit card statement, your payment will be made out to “Vital Proteins”.

Collagen is the most abundant protein in the body and is a key constituent of all connective tissues. Collagen provides the infrastructure of the musculoskeletal system, essential for mobility.

It is recommended to store in a cool, dark area away from moisture

We always recommend talking with your doctor first, as nutritional needs can vary when breastfeeding or expecting.

We certainly recommend that you talk with your pediatrician before introducing your children to collagen, as each child’s nutritional needs will differ.

We recommend taking collagen continuously to see the best results.

Our collagen powders are great for mixing into anything hot or cold. Check out or our Instagram @VitalProteinsCanada for some recipe ideas!

No, it is not, as it’s sourced from bovine & fish. As of right now, we have yet to find a known source of vegan collagen.

Try our Bovine Collagen Peptides. They are our most popular and are odorless and tasteless, so they are very easy to incorporate into your diet.

Often, the scoop is buried in the collagen during transit. Most customers find the scoop by using a fork to comb through the collagen powder. If you still cannot find it, please contact customer service for the equivalent scoop size.

Vital Proteins™ believes in providing products without the use of fillers, binders, or artificial sweeteners.

Vital Proteins™ products are tested and meet Health Canada's food or natural health product requirements as relevant, including heavy metals and microbiological components.

The shelf-life of our products ranges from 2 to 5-years. Best before or expiry dates, as applicable, are printed clearly on the bottom of each product canister as well as on the bottom of folding box and on the sachets.

Yes, our Collagen Peptides are hydrolyzed, they can be easily added to any hot or cold food or beverage.

We normally suggest users consume 10 grams of collagen per day.

Our Bovine Collagen Peptides are Kosher certified.